Shipping & Returns
These are our current policies as of August 21, 2020 and are subject to change.
Please review these policies before making a purchase.
All monthly subscriptions and current month box orders will be processed on a monthly basis. For all other one-time purchase items, please allow 2-5 business days for processing. If you have any questions about your order please feel free to send us an email at firstname.lastname@example.org!
Subscription boxes ship on the 1st-4th of the month. ***Due to COVID, there may be shipping delays through USPS. We will try to ship as soon as possible!
One-time items (excluding the current month's box) will be shipped as soon as the order is processed.
- Monthly Subscription: free shipping
- One-time box order: flat rate shipping
- All other items: shipping calculated by weight and distance
Returns & Exchanges
We currently don't offer any returns or exchanges. After the products or boxes have been shipped, there will be no opportunity to return/exchange those products.
Cancellations & Refunds
For monthly subscriptions, your payment will be re-billed on the 11th of each month. If you want to cancel a monthly subscription, please do so 24 hours before your subscription renews on the 11th. If you cancel after the 11th, your cancellation will be applied to the following renewal
If you have prepaid for a 6 or 12-month subscription and have boxes left in your subscription plan, you will be billed for & shipped the remaining boxes. Upon completion of your subscription you will automatically be cancelled.
For all one-time products (including all of the one-time box purchases) you have 48 hours from the time of purchase to cancel. This is because one-time purchases are processed and shipped within 2-5 business days.